We’ve read your review, and so are unhappy to listen to regarding your carpet installation. We regret the hold off, and would like to stick to up with you to generate factors correct.
In brief he mentioned it had been clear they were seeking to get completed quickly. He reported customer support would contact me to timetable maintenance.
Once again, he wasn’t in a position to finish. He had to return for your fourth day. Him and his household have been in and out of my property yet again right until 8pm when he lastly finished. Each and every amongst nowadays, all my animals needed to be locked up in bedrooms due to again doorway needing to be left open all day long extensive. The main two times, I couldn’t even use my kitchen or stove for 2 days and needed to purchase foods which i wasn’t ready to purchase (I have six human being familly).The operate he did seemed like it had been excellent, but after a 7 days, the trimming he put down is all peeling up in numerous locations, and several of the boards in doorways are now chipping. Whenever we termed Empire customer service about this a pair moments, they in essence shrugged us off and said oh well. We bought a credit rating of $75, which is apparently the utmost. We had been quite disappointed with the function and termed to own a person arrive out and resolve the damage and also the undesirable installation. We specified two times in that call to NOT mail the same dude that was listed here before. He was supposed to be listed here 10am to examine the do the job. 2pm rolls all around, nonetheless nobody. We termed to request where by he was, and they advised us he was operating late. We requested who it was, and they explained it had been precisely the same dude who set up it. Furious, we advised them we specified Never to send out a similar person who did the operate, cancel that and send out another person the next day. They agreed, apologized, said it shouldn’t have happened. The next day rolls all-around and guess who demonstrates up at my doorway? The exact same dude we instructed them several periods to not send out! We had to send out him absent and phone AGAIN, for a THIRD the perfect time to FINALLY get a person out the next 7 days who was various. He confirmed up and was actually stunned with the Terrible high-quality of the operate which was carried out. He actually looked at the flooring and mentioned “No XXXXXing way…†less than his breath. That’s how poor it had been. We’re nevertheless ready now, almost two weeks has handed, for him to be able to come back and correct this Awful perform. Under no circumstances, at any time, ever, get more info ever, EVER use Empire Today! Their customer support has long been unhelpful, unapologetic, read more and entirely incompetent!
I will be calling the Better Company Bureau and won't ever propose making use of Empire for everything at any time yet again. I realize that i'm just one human being, but I'll effects this business with my voice.
We need to know a lot more, and want to adhere to up along with you to debate your experience. Remember to email us at customersupport@ empire-today.com with all your Call information.
September 26, 2017 at 8:04 am It is basically hard to contend with a company that does not Possess a retailer entrance as well as customer support agents delight on their own on scripted solutions and refuse to listen to the details within your worries. I obtained carpet and baseboards from your business,both of those ended up scheduled to be mounted on Thursday, the blokes executing the baseboards confirmed up with the incorrect sizing basboards, he still left and never stated when he would return. I worn out contacting Empire for over 2 hrs to inform them to deduct the cost of The bottom boards and I will pay for them once These are installed.
We regret to listen to that the get is cancelled. We’ll review your worries, and can be in contact with you quickly.
on might 25th I obtained a simply call and we arrived to an agreement that will work for both of us, but Yet again it did not arrive thru And that i am even now waiting around to listen to back, I even now have 3 bedrooms 1 learn bathtub room a laundry place and also a Florida area to carry out, but I will have to glimpse for a company with a much better rep than yours.
Thanks for bringing your problems to our attention. We’ve been given your electronic mail, and we’ll be in touch along with you Soon to debate your carpet considerations.
!!!!!!!! Heaven forbid any person respond to a telephone with out sitting down on maintain for thirty or even more minutes. No person would seem to have the ability to help me in anyway. I'll DEFINITLY not be applying Empire on the remainder of my house.
She told us that she would have to get gross sales to come out and evaluate the rooms so that they could manage this all of sudden. To date not a soul has referred to as us to receive that done. I've known as Kayla various instances since then requesting her to just come out and do the guarantee claim rather than concern yourself with one other rooms. She hasn't nevertheless referred to as us back and it truly is getting incredibly old And that i need to get this looked after right away. You should get in touch with me at (205) 566-XXXXX to deal with this.
We have an understanding of your annoyance, and we’re sorry to listen to that you just were unhappy Along with the carpet padding you obtained. Remember to email us at customersupport@ empire-today.com with equally your account and call info. Make sure to point out Headquarters in the subject line.
We regret to listen to you have been unhappy along with your experience. We hardly ever want our clients to sense this way, and we’ll be subsequent up along with you Soon to learn more.
The comply with-up inspection by Joe, which initiated Trevor’s subsequent visit was to reiterate my dissatisfaction with the first installation and to increase The difficulty because of the front entrance doorway, which I remediated at my very own price (see original article). The nerve your group should Engage in semantics. I shared with Kim that their response was unacceptable and that the arrangement was for a complete alternative, don't just for that dining place and any weakened floorboards at a great/discounted price.